Developing your personal brand and sharing your story is wonderful when things are going well, but what happens when things go wrong? Perhaps your career was affected by a colleague’s gossip or your stellar product launch was closer to a fiery inferno. Your Amazon seller reviews come back not only poor but also mocking. Maybe your personal information got shared publicly, or disaster strikes and your service is disrupted.
It’s not a matter of if something bad will happen, but when. How you handle these troubles can be a tipping point that makes or breaks your brand. In the face of adversity, here are some things to remember.
Owning Your Mistakes
An excuse is not equivalent to an explanation—and no one wants to hear it. Describe what happened and own the error. Don’t pass the blame along to a third party. By admitting that a mistake was made you demonstrate honesty and integrity. You may be surprised at just how empathetic your audience may be towards human error.