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Delightful Communications News: October Recap

October has been a wonderfully busy month with Team Delightful appearing at several digital marketing industry events throughout the US.

At the beginning of the month we were at SMX East in New York with the Bing Ads team and Majestic.com. Watch the wrap-up video we helped produce for Bing and see how much of a blast we had there!

A couple of days later, our founder, Mel Carson, was honored to MC the US Search Awards and shared some insights on Personal Branding at Pubcon. Read an article from Bruce Clay’s team on the personal branding & social strategy advice Mel and his fellow speakers shared on the stage.

We also attended =LIFT, the first annual social media conference by Simply Measured. Here’s the top takeaways from us from that event on social analytics and technologies.

Delightful-Recap

Technology and Measurement: the Biggest Challenges for Social Media Marketers

Last week, Simply Measured, one of the leading social media analytics companies out there, hosted their first annual conference =LIFT in Seattle. The 1-day conference provided marketers with a lot of insight on the latest industry trends, benchmarks, and best practices on social media marketing.

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The keynote speech delivered by Nate Elliott, VP & Principal Analyst Serving B2C Marketing Professionals at Forrester Research, was a great kick-off of the event. We were so impressed by the data and insights from his talk we wanted to share them with you.

Technology and Measurement are the Biggest Challenges for Social Media Marketers

Social media is bigger than ever before. From 2014, both agency fees for social media and social media advertising spend have been increasing and will continue to increase. About 9.6 billion dollars will be spent on social media in 2015 as Forrester predicts.

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(Slide credit: Nate Elliot from Forrester at =LIFT)

Social Selling Strategy: 8 Steps to Build a Winning Social Selling Program

Social selling is definitely a vibrant buzzword in the 2015 business world. Businesses, large and small, are trying to jump on the social selling bandwagon in fear of missing out.

Social selling is not just about helping your sales reps set up their social profiles and start pitching people on social media. It requires a comprehensive plan and deliberate strategies and tactics to deliver successful results.

A recent study from Forrester shows that a large number of sales and marketing professionals don’t know how to get started with a formal social selling program.

Social Selling Strategy

Let’s suppose you’ve recognized the value of social selling, persuaded your stakeholders it’s a great idea, and are ready to get started with a solid plan, here are 8 steps to help you build a winning social selling program:

  1. Define your goal

It’s obvious that the ultimate goal for any social selling programs would be generating more sales. However, for a winning social selling program, the goal needs to be more specific and scalable.

The Forrester study recommends marketers to think about customers’ purchase circle and functions of social media when setting the goals for a social selling program:

Social selling goals

Personal Branding Tips and Tactics for Professionals

At Pubcon in Las Vegas earlier this month, our Founder, Mel Carson, shared some actionable insights on Personal Branding and Social Media Strategies together with Mark Traphagen, Senior Director of Online Digital Marketing at Stone Temple Consulting, and Matt Craine, a Brand Strategist at Craine Consulting.

Here’s the presentation Mel had a blast when sharing with the marketers.

Hopefully you will glean some helpful tips from it…

Personal Branding Tips and Tactics for Professionals from Mel Carson

Delightful Communications News: September Recap

September was full of fantastic industry events and Delightful has been busy learning about, and sharing the latest digital marketing trends and technologies.

Delightful News September

During Dreamforce 2015 in San Francisco, we got the chance to learn about the future of marketing technologies and the current state of the industry from some great speakers like Satya Nadella from Microsoft and Marc Benioff from Saleforce. With our client Majestic.com, we attended Share15 and Mel was invited to share his wisdom on influencer marketing in a session with the digital marketers. The last stops on the crazy autumn conference train were SMX East and #JanesofDigital in NYC, where we had a great time helping our clients and connecting with our friends from the industry.

Top 4 Takeaways from Dreamforce 2015 #DF15

A couple of weeks ago, along with more than 150,000 attendees, we were at Dreamforce in downtown San Francisco to learn from numerous amazing keynote speeches, educational sessions, and networking events.

Dreamforce

Salesforce, soon to be the 4th largest software company in the world in 2016 according to its CEO Marc Benioff, presented a mind-blowing event again with guests such as Satya Nadella, Jessica Alba, Susan Wojcicki, etc.

Surrounded by a ton of new technologies and insights over 3 days at Dreamforce, here are some of our biggest takeaways on digital marketing from the event:

The Marketing Cloud is Becoming More Intelligent & Predictive

According to Marc Benioff, the cloud computing market will be worth 270 billion dollars in 2020, so we looked forward to the Salesforce Marketing Cloud session where CEO, Scott McCorkle, kicked off the their keynote with a bunch of big brands on stage telling compelling stories of how personalization and predictive analytics were driving incredible results in engagement and ROI from their target audiences.

4 Marketing Lessons Businesses Can Learn from a House Remodel

We recently remodeled our house in Seattle. It was quite a large job which included replacing the roof, furnace, windows, doors, floors, and adding a new kitchen and bathroom.

In all we needed 8 specialist contractors to do the work and we needed it done quickly. While early summer is not the best time to request bids as it’s a busy time in the lives of contractors, I was amazed by some of these businesses lack of communication and marketing skills.

Channeling my frustration into some lessons learned, here are 4 of my takeaways from an experience that EVENTUALLY has helped us renovate a home we love living in.

4 marketing lessons

Establish a Response Protocol

When emailing in requests for bids I’d like to think I was pretty thorough with the ask. I’d detail what we needed doing and within what timeframe, and wait patiently for an answer. Sometimes there would be none, sometimes it would take days and sometimes someone called or emailed within 24 hours.

How to Use Pinterest for Personal Branding

When we think about using social media for personal branding, most of us would immediately think of LinkedIn, Twitter, and Facebook, right?

Well, what about Pinterest?

Pinterest-for-Personal-Branding

At first glance, you may think of Pinterest as an extremely visual-oriented digital book marketing tool that doesn’t fit in your personal branding strategy unless you are in areas such as retail, fashion, arts, design, etc. But Pinterest can be a terrifically complementary to your digital presence and personal brand no matter what niche you are in.

Gemma Craven, Executive Director of Strategic Markets at Spredfast explained in a webinar with Adweek recently that Pinterest has reached significant scale and maturity with more than 70 million users and 1 billion boards.

Moreover, according to a study from Shareaholic, Pinterest drives more traffic than Google+, LinkedIn, and YouTube combined. We recently uploaded all of our personal branding articles and blog posts on Pinterest, and it has already become the 3rd biggest social referral source to Delightful’s website!

So, are you ready to know how to use Pinterest for personal branding? Let’s get started.

Treat Pinterest differently

Pinterest is a unique social platform in many ways:

Pinterest Difference

Why & How You Should Start an Influencer Marketing Program – New e-book from Linkdex & Momentology

In the information age, we are all influenced by the inexhaustible flow of digital media, content, and messages.

All of the time.

The Internet makes it more difficult for brands to manage their online reputation and consumer sentiment because they themselves are not the main source of their own message anymore.

Brands are simply not as authoritative as they used to be:

  • Fewer than 10% of shoppers actually visit manufacturer websites when researching a purchase.
  • 90% of consumers trust peer recommendations while just 33% trust ads.
  • 43% of people say they turn to blogs when they are looking for inspiration.
  • 48% of consumers discovered new brands and products, mostly while browsing content online.

(From Influence Now)

So who are sending out the messages that actually influence your consumers? How can you find them in order to build healthy relationships? Should you start an influencer program or campaign in the first place?

A recent e-book >> Influence Now by Linkdex and Momentology answers all these questions for you.

Influence Now

Mel Carson, Delightful’s Founder, has shared his thoughts in the book on what makes a successful influencer.

How to Demonstrate Social Marketing Value – Lessons from Simply Measured Webinar


Social marketing is increasingly raising companies’ attention as an integrated marketing channel to the business. According to the CMO survey in 2014, Social media spending of marketing budgets is expected to increase 128% to 21.4% in the next five years.

Social-Marketing-Value

However, many social marketers are still struggling to demonstrate the value of social marketing. Although tons of new social marketing analytics tools are emerging, measuring ROI is still the number one challenge for marketers, according to the 2015 Social Media Marketing Trends Survey by Simply Measured and TrustRadius.

A webinar with Kevin Shively, Sr. Content Marketing Manager at Simply Measured, and Megan Headley, Research Director at TrustRadius, discussed the challenges social markers are facing and provided some insightful tips on what they can do about the challenges.

Here are our top learnings from the webinar on how to make the most out of social marketing and demonstrate its value:

Set Right Goals and Metrics

Why are you using social media? This should be the very first question you ask before setting up the social marketing strategy as it’s crucial for defining the value of any social programs.

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