Alex Mercer

Alex has a distinguished global career in brand, marketing and communications, with extensive experience working for prominent organizations spanning Asia Pacific and the United States. Currently serving as a Director at Delightful Communications, Alex plays a pivotal role in enhancing the global influence of the firm’s clients.  

With over a decade at Microsoft, Alex managed communications across global, public sector and ESG portfolios. This journey subsequently led to engagement in philanthropic and social impact endeavors, including the Giving Pledge at Gates Ventures, which has contributed to reshaping the landscape of charitable giving. Deeply passionate about social enterprise and fostering the growth of startups, Alex is an advocate and an active investor in entrepreneurial ventures, helping set up ArcAngels, an investment organization dedicated to investing in women-founded businesses. 

Alex has also had appointments at ASX-listed company Xero and at Datacom Group, where she continues to support brand and sustainability strategy. Alex has two children with husband Chris, who attend College in Rhode Island and in Melbourne.  

Bettijean Collins

Bettijean has over 20 years of experience helping authors and organizations tell stories. The common thread through every project is her ability to capture an author’s unique voice and vision.

She has tackled everything from IT maturity’s impact on organizations to large-scale innovations for super wicked problems to brain theories and linguistic frameworks. Along the way, she has helped authors publish non-fiction books that range from managing technical talent risk, becoming an Agile CEO, and finding your philanthropic “can’t not do.”

Since relocating from the Midwest years ago, she has developed a keen appetite for adventure. She has camped in Gates of the Arctic with grizzlies, canoed above the Arctic Circle with migrating caribou, and watched quietly as newborn Northern fur seals discover the beaches of the Pribolof Islands.  When not exploring, Bettijean and her husband call Bellevue home.


Nicolette Sharp

With over 25 years of expertise in Business Strategy, Finance and Operations, Nicolette has held several leadership positions at Tech & Retail Fortune 50 companies including Compaq Computers, Hewlett Packard, Coty Inc. and Microsoft Corporation. During her 7-year tenure at Microsoft, Nicolette led a team as the Director, Field & Business Strategy, as well as roles as Chief of Staff, and Financial Controller.

In partnership with Drew, Nicolette founded Prime 8 Consulting in 2006, kicking off what has become a successful management consulting business helping their clients succeed by focusing on business transformation through action–oriented results. Prime 8 continues to receive the award for Best Companies to work for by Seattle Business Magazine year after year.

In addition to her years of experience and strong connections, Nicolette has her CPA and Bachelor of Business Degree from Curtin University, Australia. Nicolette is a member of Young Presidents Organization (YPO) and serves on their board as Chapter Diversity Officer. She also serves on the board as Treasurer of Rainier Scholars, and St. Thomas School, Medina.

Drew Sharp

Drew’s 30-year career started in software distribution and channel marketing before joining Microsoft in 1996. During his 10-year tenure at Microsoft, he was responsible for defining and driving the small business strategy for the company.

In 2006, Drew founded Prime 8 Consulting, a strategic management consulting firm that delivers practical business strategies and successful results to Fortune 500 customers by sharing in their end-to-end experience. As a highly respected business leader, Drew has helped companies transform and evolve their business operations by harnessing the power of technology, data, and design experience across their organization. Additionally, the belief in a culture-first organization has helped grow Prime 8 by 400% over the last 4 years.

Drew holds a Bachelor of Business Degree from Curtin University, Australia.

Amber Martin

With a laser focus on data-driven decision making, Amber Martin is a strategic marketer with a knack for building strong partnerships with clients and delivering on results.​

A graduate of the University of Washington with a double degree in Business Administration from the Foster School of Business and in Spanish, Amber is a curious learner and enjoys acquiring new skills and tackling new opportunities. One of her most favorite memories during her university days was her 9-month Spanish language and cultural immersion program at the Universidad de Cadiz in Cadiz, Spain.

Joining Delightful Communications in 2022, Amber brings more than 15 years of expertise in marketing. Most recently she served as head of marketing strategy for the Museum of Pop Culture in Seattle and before that in various marketing leadership roles across customer acquisition, digital marketing, and marketing operations for the YMCA of Greater Seattle, one of the largest YMCA Associations in the country.

Amber is lifelong resident of the greater Seattle area, and enjoys camping, exploring the outdoors, playing with her rescue dogs, Piper and Zoey, and taking on home renovation and design projects.

Connect with Amber on LinkedIn.

Erika Harris

Erika Harris is a bridge-building communicator with a nerd-like passion for driving meaningful messaging, strategy, branding and digital transformations across communications spaces. She believes in the importance of authenticity, nuance and dynamism from and within thought leaders, brands and narratives.  

Joining Delightful Communications in 2022, Erika comes from the public sector, helping politicians, organizations and government agencies create communications strategies, brand identities, speechwriting, PR and event coordination. A life-long learner and advocate for nuanced and impactful storytelling, Erika is thrilled to expand her expertise in technology and B2B executive communications.  

Erika has a Bachelor of Science from Lewis & Clark College in Portland, OR and a Master of Social Sciences and Communications from the University of Chicago in Chicago, Il. After spending time working in governmental agencies and for high-profile candidates and campaigns across Illinois, she decided she missed the mountains and moved back to the PNW, a place she considers home.  

Erika has lived all over the world, including spending time in the Middle East in Saudi Arabia and Bahrain, the United Kingdom, the Czech Republic, Tanzania and across the United States. An avid traveler, outdoorsperson and adventure seeker, Erika can be found most weekend hiking around the PNW with her pup, exploring the local beer scene, at home with a good book, and volunteering in her community.  

Connect with her on LinkedIn! 

Ann Vu

As a Senior Digital Marketing Strategist for Delightful Communications, Ann enjoys cultivating positive relationships with clients and helping them grow alongside a strategic business partnership. She loves collaborating with both clients to understand their needs and with team members to help create and execute on campaigns that help drive results and exceed client goals.

With 8 years of experience in digital advertising, pay-per-call performance lead generation, Ann is passionate about people and helping others achieve their goals. Before joining Delightful, she worked for King County Elections for 2020 November General Election, and prior, was an Associate Account Manager managing a portfolio of digital campaigns for variety of enterprise and SMB clients for a few years. She was also part of an SEM campaign management team that helped create a digital presence, and drive leads, for clients. She has 4 years of experience in copy writing, copy editing, and is eager to leverage her writing, interpersonal and organizational skills to contribute to the team.

Originally from Edmonton, AB Canada and a proud Canadian with dual citizenship, Ann has lived in Greater Seattle area for nearly two decades now. She graduated from Western Washington University with Bachelor’s degree in Business Administration and Marketing. She is passionate about writing, traveling and exploring the world, and overall health, wellness and fitness. A huge advocate for life-long learning, she’s driven to excel and strives for both personal and professional development each and every day. She loves spending time with family and friends, exploring latest food and drink scenes, living an active, healthy (and fulfilling) lifestyle and creating memorable experiences filled with love, joy and gratitude.

Connect with Ann on LinkedIn.


Eric Fetters-Walp

Eric focuses on using his deep experience in communications to make our clients and their leaders’ messages to be more discoverable, shareable, and memorable. He is skilled in interviewing subject-matter experts and gathering information to produce informed, lively content ranging from social media posts to white papers.

Before joining Delightful in 2020, Eric graduated with a communications degree from tiny Linfield University and started his career as a newspaper reporter and editor. He spent 15 years telling daily stories—big and small, tragic and comic—for community newspapers across Oregon and Washington.

He then became a communications specialist for Boeing, where he learned how to write about technology and the people creating it. Along the way, he earned his master’s degree in Communications & Leadership from Gonzaga University.

Outside of work, Eric spends time with his wife and three children, runs relatively slowly, listens to music obsessively, and spends inordinate amounts of time in the geeky pastime of trying to hear faraway radio stations. Additionally, he portrays a volcano and a smaller Cascades peak on Twitter.

Connect with Eric on LinkedIn.

Leesa Stevens

Leesa Stevens brings more than 25 years of people management, event management and marketing experience to Delightful Communications.

Prior to joining, Leesa was a Program and Senior Event Manager where she managed C-level customer engagement events, multi-city road show tours, large corporate trade show booths, and 1,000+ attendee sales and developer conferences for high tech companies including Microsoft and Accenture.

Leesa is passionate about customer service, has a knack for planning, and can rally a team together to make big things happen. She knows marketing is in the details and she loves when clients achieve the best. She is always looking for ways to create memorable moments that leave people, employees and clients feeling inspired and motivated.

Leesa earned her degree in Communications from Western Washington University with a focus in broadcasting. She is currently completing a Human Resources certificate from University of Washington.

She loves living in Seattle and enjoys spending time with her husband, her daughter, and her dog.

Jenn Spicer

A natural storyteller, Jenn helps people tell their own story. She works with professionals and entrepreneurs to uncover what they are passionate about, what brings them fulfillment, and what impact they want to have on the world. She marries the art of language with the science of strategy and optimization, helping people communicate their story and value while giving them the tools and guidance they need to reach their goals.

Before coming to Delightful Communications in 2019, Jenn spent nearly 15 years in administration and sales. Tired of not following her own passions, Jenn went back to school and graduated in 2016 from Texas Tech University with a Bachelor of Arts in Electronic Media & Communication and Bachelor of Fine Arts in Theatre Arts.

Jenn is thrilled to use her unique mix of experiences to further develop, manage, and expand the personal brand program at Delightful. Always fascinated with human behavior and motivation, she uses her deep understanding of her client’s wants, needs, and pain points to craft the language and strategy they need to succeed. She continually works to expand and grow the personal brand program, streamlining processes and expanding the program’s offerings.

In an ideal world, she believes everyone should feel happiness and fulfillment in their career and nothing makes her happier than helping others reach their goals.

Born and raised in the Pacific Northwest, Jenn is happy to have moved back to her gloriously gloomy home after spending six years in the too-sunny Texas desert. Outside of her life at Delightful, Jenn spends her time binge-watching television, doing puzzles, and playing board, card, and video games with her husband and friends.

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